Rations are packets filled with goodies which everything citizens want. Rations will be distributed at semi-regular intervals usually on the hour (time depends on the server.)
Most CWU workers will get 2 rations instead of 1, that is the Unions way of paying the CWU for their work. Most average citizens get angry at this, and might insult the CWU, their rations might get denied because of this.
Every city has a rations station, where a Civil Protection officer will hand them out. Citizens must wait patiently in line until they are at the front, and must then apply. Though this is chance, as there is common food shortages.